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Channel: Troubleshooting Archives - Proton VPN Support
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Using Adobe Cloud, OneDrive or Office 365 while connected to ProtonVPN

If you are experiencing issues with Adobe Cloud or Microsoft services such as OneDrive or Office 365 while connected to a ProtonVPN server on your Windows device, please follow the steps below to...

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How do I switch between countries/servers?

To change your server or country selection, please follow these steps: For the native windows client, once you have logged into the ProtonVPN application, there are two ways to select a server: Find...

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Understanding and Increasing VPN Speeds

In this article, we discuss the factors that impact VPN speed and how VPN speed can be increased. We also cover the speed differences between different ProtonVPN plans. Because VPN is establishing an...

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Unable to connect

In cases ProtonVPN can’t connect, please refer to the following list of solutions. Most of the steps described here can be done without direct support from our support team, but in case you get stuck...

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How do I disconnect from the VPN?

If you wish to disconnect from secure VPN connection, these are the steps required to do so: Option 1 Open the ProtonVPN app Press Disconnect in the currently running connection Option 2 Navigate...

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How do I check for updates?

We will notify you when new updates become available but if you would like, you can check for updates by following these simple steps: For Windows application: Open the ProtonVPN app Go to top left of...

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Solutions to OpenVPN Authentication Failure messages

Encountering Authentication Failure errors when connecting to ProtonVPN while using 3rd party VPN clients? Read on to find a list of solutions to this problem. There are a number of ways to connect to...

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Solutions to ProtonVPN Connectivity Issues on Windows

Having connectivity issues with the ProtonVPN Windows client? Read on for a checklist of things to solve your situation. For Windows, ProtonVPN is available in the form of our own ProtonVPN Windows...

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How to prevent IPv6 leaks on your device

With the massively increasing amount of IP addresses required by global network each year, IPv4 can no longer meet the demand. That’s why IPv6 was introduced – to allow more unique TCP/IP identifiers...

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Why is Quick Connect not working?

The Quick Connect function connects you to your default profile with one click. If you have not changed it, your default profile will be the “Fastest” profile. The “Fastest” profile will establish the...

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Prevent Android VPN disconnects with Always-On VPN

Is the ProtonVPN Android app not automatically reestablishing a VPN connection when Always-On VPN is enabled? Here are the steps you can take to resolve this issue. This problem can occur on some...

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Why did a ProtonVPN server get removed?

Occasionally, you may find that the ProtonVPN server you always connect to has been removed. This reflects the fact that, in our continuous effort to expand our network of VPN servers, reduce latency,...

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Why my status is “unprotected”?

When you open the ProtonVPN app, you will sometimes see the warning “You are unprotected!” or “Not connected.” Screenshot of Android app Screenshot of iOS app Screenshot of macOS app Screenshot of...

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Does ProtonVPN have a bandwidth or data limit?

No. All ProtonVPN users, even those on our Free plan, have unlimited bandwidth and data. However, it is likely that your connection will be slightly slower when you are connected to one of our VPN...

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Issues encountered using RivaTuner and ProtonVPN

RivaTuner is an overclocking and hardware monitoring system for Windows devices that is used to enhance GPU performance. At this point, it is outdated, with the last stable version being released in...

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How to quickly connect to ProtonVPN through Systems Tray option?

The ProtonVPN symbol in the Windows systems tray serves as a shortcut to the application. To quickly establish a VPN connection, right click on the icon and press Connect.   Tip: when ProtonVPN is...

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How to enable the base filtering engine

If the base filtering engine (BFE) is not running on your Windows device, the ProtonVPN app will show the following error messages: The most likely reason the BFE is not running is that a virus...

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Unable to connect

In cases ProtonVPN can’t connect, please refer to the following list of solutions. Most of the steps described here can be done without direct support from our support team, but in case you get stuck...

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Issue with mobile data usage on iOS 14 with ProtonVPN

We have been contacted by users reporting that their iPhone is telling them that they are using unexpectedly large amounts of data when using their mobile data plan while connected to ProtonVPN. We...

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Troubleshooting VPN connection issues on Windows

If you cannot connect to our VPN servers using our Windows app, you will see this troubleshooting message.  As this message suggests, there are a number of possible reasons for the problem. Your...

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