In cases ProtonVPN can’t connect, please refer to the following list of solutions. Most of the steps described here can be done without direct support from our support team, but in case you get stuck or don’t know how to handle certain things, we will be there for you.
Server downtimes
If you have connection problems with a single server or country, it’s quite likely a temporary problem or downtime, e.g. for maintenance. We work to ensure maximum server uptime. However once in a while a server may still go down unexpectedly. If the problem persists on all servers, please also check your firewall/ antivirus settings.
System and compatibility issues
Installation
- Make sure ProtonVPN is properly installed and that you have granted permission to install the OpenVPN TAP adapter. For detailed instructions on how to install ProtonVPN please visit this article.
System time
- If your system time is not set correctly, you might be unable to log into ProtonVPN. If your system time is, for example, set to April, 1st, 2005, an SSL certificate from 2007 will be rejected and the connection will fail.
Reinstall ProtonVPN
- Sometimes an operating system takes a wrong turn and slows down a program. please uninstall ProtonVPN completely and re-install it. The following links have detailed instructions on how to uninstall and install ProtonVPN.
Account Problems
Wrong credentials
- Please make sure that you typed your credentials correctly before attempting to connect. If you need help locating your ProtonVPN password, please view the following article.
Expired account
- If your subscription ran out, ProtonVPN will not connect to the internet. Please make sure that you have a valid subscription or upgrade your account.
Not connected to the internet while attempting to connect ProtonVPN
Please make sure that your internet connection is stable and uninterrupted. If you are using Wi-Fi, please try switching to a cable – Ethernet – connection instead.
Related questions
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